1. Introduction
Digihub Wales are committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit our website, contact us, or use our services.
We process personal data in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Digihub Wales Ltd
Website address: http://www.digihub.wales
Company registration number:12864706
Email: [email protected]
Telephone: +44 1559 605655 / +447841 995976
3. Information We Collect
We may collect the following categories of personal information:
Information You Provide
- Name
- Company name
- Job title
- Email address
- Telephone number
- Postal address
- Information submitted through contact forms
- Information provided when requesting support or quotations
Information Collected Automatically
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage data
- Cookies and tracking information
- Referral URLs
4. How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide requested services
- Deliver technical support
- Prepare quotations and proposals
- Manage customer relationships
- Improve our website and services
- Send service updates
- Send marketing communications where permitted
- Meet legal and regulatory obligations
- Protect our systems and users from cyber threats
5. Legal Basis for Processing
We process personal data under one or more of the following legal bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Protection of vital interests where applicable
6. Marketing Communications
We may send marketing communications regarding our services, events, training, cybersecurity updates, and digital solutions.
You may unsubscribe at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
We will never sell your personal information to third parties.
7. Cookies
Our website may use cookies and similar technologies to:
- Ensure website functionality
- Analyse website performance
- Improve user experience
- Understand visitor behaviour
You can manage cookie preferences through your browser settings.
8. Sharing Your Information
We may share information with trusted third parties including:
- Website hosting providers
- Cloud service providers
- IT support partners
- Email and communication platforms
- Analytics providers
- Professional advisers
- Regulatory authorities where legally required
All third-party providers are required to protect your information and process it only for authorised purposes.
9. International Transfers
Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place in accordance with applicable data protection laws.
10. Data Security
We implement appropriate technical and organisational measures to protect personal data against:
- Unauthorised access
- Disclosure
- Alteration
- Loss
- Destruction
These measures may include encryption, access controls, secure hosting, staff training, and cybersecurity monitoring.
11. Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Fulfil contractual obligations
- Meet legal requirements
- Resolve disputes
- Protect legitimate business interests
When information is no longer required, it will be securely deleted or anonymised.
12. Your Rights
Under UK data protection law, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where applicable
To exercise these rights, or if you have questions regarding this Privacy Policy or your personal information, please contact us using the details provided above.
13. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of any external sites they visit.
4. Children’s Privacy
Our services are not directed toward individuals under the age of 18.
We do not knowingly collect personal information from children.
15. Complaints
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Effective Date: [01.10.2020]
Last Updated: [01.06.2026]
