Ricoh Copier Printer Leasing
Jonathan explains why Digihub Wales partners with their preferred partner Ricoh
Why Digihub’s MD Jonathan Powell partners with Ricoh
If you lean into it properly, the real story isn’t just that Ricoh is a good manufacturer—it’s that Ricoh and Digihub Wales naturally reinforce each other’s strengths.
Digihub Wales is built around service, responsiveness, and long-term customer relationships. Ricoh’s entire ecosystem is designed to support us as their partner. Their devices are engineered for remote diagnostics, automated supply management, and predictive maintenance—so instead of reacting to problems, you’re preventing them. That allows Digihub to deliver a genuinely proactive service, which is where we differentiate from competitors who are still stuck in a break/fix model.
There’s also a strong cultural alignment. Ricoh has moved far beyond being just a hardware manufacturer—they focus on workplace experience, digital transformation, and smarter ways of working. That matches Digihub Wales’ consultative approach. You’re not just placing machines; you’re helping customers improve workflows, security, and efficiency. Ricoh gives us the tools to have those higher-value conversations.
From a commercial perspective, Ricoh’s product range is broad and scalable, which fits perfectly with Digihub’s diverse customer base across South, West, East Wales and our national customers. Whether it’s a small office needing a simple, reliable device or a larger organisation requiring integrated document management and secure print solutions, you can stay within one trusted ecosystem while tailoring the solution to our customers.
Another key point is control. As an independent provider, Digihub Wales retains the flexibility to put the customer first—but with Ricoh, we are not compromising on capability. We offer enterprise-level technology, strong manufacturer backing, and continuous innovation, while still delivering a personal, local service thought out Wales and beyond.
Put simply:
Ricoh provides the technology, infrastructure, and innovation and Digihub Wales provides the service, agility, and customer focus.
That combination is what creates a genuinely better experience for our customers—and that’s the real “fit.”
"Solicitors from Brecon Having been a customer of DigiHub Wales for years now and I can’t commend Jonathan and the team enough. They are a very friendly team, who have been both attentive to our needs in sourcing specific equipment to best suit our business use, at very competitive prices, and the aftercare and ongoing support has also been second to none - If a rare service or technical problem has ever arisen they are prompt to resolve the issue, either by instructing over the phone, or by sending a member of their team over in person. We are a relatively rural based company, and despite geographical restraints, this has never proven a problem with their swift attention."
